How do I return?

Contact us: megcookiecutters@gmail.com or whatsapp +447460401154 for a full address.

What items are returnable / Refundable?

You can return your items within 15 days of receipt of your shipment.

• Once you receive the package (we will verify the delivery date), please inspect the order and contact us immediately if there are any issues.

• They must be in original condition

• Buyer need to pay for return

Do you refund shipping cost?

• Buyers are responsible for the cost of return shipping

• The original shipping cost will not be refunded.

Are there any charges for return?

• You are responsible for the charges of the return shipping

How soon will I get my refund?

• When you are approved, your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

How should I clean my 3D printed cutter?

• Always clean your cutter by hand using only lukewarm water. Do not use hot water, do not place it in the dishwasher, and do not soak it. Exposure to heat or harsh cleaning methods can warp or damage the cutter.

PERSONALISED ORDERS:

We do not offer return or full refund on personalised items.

we can take 5/7 working days to dispatch them, this apply especially for personalised order, that need to be designed.