RETURN / REFUND POLICY

How do I return?


Contact us: megcookiecutters@gmail.com or whatsapp +447460401154 for a full address.

What items are returnable / Refundable?

You can return your items within 15 days of receipt of your shipment.

  • Once you receive the package (we will verify the delivery date), please inspect the order and contact us immediately if there are any issues.
  • They must be in original condition
  • Buyer need to pay for return

Do you refund shipping cost?
  • Buyers are responsible for the cost of return shipping
  • If items are returned to us due to an incorrect delivery address provided by the buyer, the original shipping cost will not be refunded.
Are there any charges for return?
  • You are responsible for the charges of the return shipping

How soon will I get my refund?
  • When you are approved, your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.


PERSONALISED ORDERS:
We do not offer return or full refund on personalised items.
we can take 5/7 working days to dispatch them, this apply especially for personalised order, that need to be designed.