Shipping Information


Processing: We always work hard to get your orders out quickly


  • Processing time: 1–3 business days (90% of orders ship within 24h, Monday to Friday only).

  • No weekend posting: We don’t ship on Saturday & Sunday – this is our only family time with our three daughters.

  • Special Delivery (same-day dispatch): please call or WhatsApp us by 12pm at 07460401154.

  • Personalised orders: may take 5–7 business days due to design and customisation.

  • Orders over £15 (e.g. alphabets): can also take up to 5–7 business days, especially during sales.

  • Urgent orders: please always get in touch with us before placing your order. Our last daily collection is at 4:30pm.

At checkout you can choose your preferred shipping option.

Custom charges (outside UK): to be paid by the buyer.

🎁 Discounts

Because we love to treat our customers 💛

  • 30OFF → 30% off orders over £100

(Minimum order £5)

⚠️ When we run a 50% discount on the website, discount codes do not apply. We reserve the right to cancel orders that don’t follow this rule.

🧼 Product Care

How to clean your 3D printed cutter:

  • Wash by hand only with lukewarm water.

  • Do not use hot water, a dishwasher, or soak the cutter.

  • Exposure to heat or harsh cleaning methods can warp or damage the cutter.

🎨 Personalised Orders

  • Personalised items are non-returnable and non-refundable.

  • Processing time can take up to 5–7 business days, depending on complexity and design.

❤️ Thank You

We truly appreciate your support!

This is a family business – our printers and laser machines run even on weekends, but shipping stops so we can enjoy family time together.

Personalisation & affordability are at the heart of MEG COOKIE CUTTERS.

If half-price sales don’t cover costs for certain custom requests, we may need to cancel the order. Please reach out – we’re always happy to find an affordable, tailored solution for you.

⚠️ Please note: we cannot offer individual packaging for each product.

  • Our low prices do not include the cost of extra packaging.

  • We are only a small team (just myself and my husband), and hand-packing each item separately would take too much time.

Thank you so much for understanding 💛